Welcome to Operational AI. We believe in building strong, transparent partnerships with our clients. These Terms of Service outline how we work together and what we can expect from each other.
By using our website or engaging our services, you're agreeing to these terms. We've tried to keep them straightforward and fair. If anything is unclear, please reach out and we'll be happy to explain.
Operational AI provides consulting, implementation, training, and system migration services to help businesses embrace AI-native operations. Every engagement is unique, so the specific scope of work, deliverables, and timelines will be defined together in individual service agreements.
When you work with us, you can expect:
To ensure we can deliver the best results, we ask that you:
The content on our website, including text, graphics, logos, and software, belongs to Operational AI. However, any work we create specifically for you as part of a service engagement will be covered in your individual service agreement, which typically transfers ownership to you upon payment.
Trust is the foundation of our work together. We'll protect your confidential information with the same care we give our own, and we expect the same courtesy regarding our proprietary methods and materials. Specific confidentiality terms will be detailed in your service agreement.
For any consulting or implementation work, we'll create a clear service agreement that covers:
We stand behind our work, but we also need to be realistic about risk. Our liability for any issues arising from our services is limited to the fees you've paid for the specific services in question. We're not able to cover indirect losses like lost profits or business opportunities, though we'll always work hard to make things right.
Either party may terminate services with 30 days written notice. We hope it never comes to that, but if circumstances change, we want the process to be straightforward for everyone. Upon termination, we'll ensure a smooth handover of any work in progress.
We may update these terms from time to time. If we make significant changes, we'll let you know. Your continued use of our services after any updates means you're happy with the new terms.
If something isn't working, let's talk about it. We're committed to resolving any issues through open, good-faith discussion. If we can't sort things out between us, any formal disputes will be handled under UK law.
Questions about these terms? We're here to help. Contact us at info@operationalai.co.uk.